Please read before use.

RATIO Architects, LLC (referred to herein as “RATIO,” “We,” “Us,” or “Our”) takes the privacy of your personal data very seriously. Please read this Privacy Policy carefully before using the website (“Website”) operated by RATIO and its affiliates, as this Privacy Policy contains important information regarding your privacy and how We may use the information We collect about you. Your access to and use of the Website is conditional upon your acceptance of and compliance with this Privacy Policy. This Privacy Policy applies to everyone, including, but not limited to: visitors, users, and others, who wish to access or use the Website. By accessing or using the Website, you agree to be bound by this Privacy Policy. If you disagree with any part of the Privacy Policy, then you do not have Our permission to access or use the Website.

1. Defintions

Client” means a customer of RATIO.

Cookie” is a small file of letters and numbers placed on the hard drive of your computer.

Personal Data” means any information about an individual maintained by RATIO that may reasonably be used to identify or trace an individual’s identity, such as name, date of birth, mailing address, email address, IP address, or any other information that may be linked to an individual.

Visitor” means an individual who uses or visits the Website.

2. Information We Collect

2.1 Information Provided by Clients or Visitors

RATIO collects and uses information to provide the services and to provide various features of the Website. When you obtain the services or access the Website as a visitor, . You may provide us with personal data in various ways, for example, when you contact us via telephone, mail, or email; use the contact forms on the Website; request any service; or submit customer service-related requests.

2.2 Information Collected Automatically

RATIO may automatically collect certain information including IP addresses, browser type, device type, page visit history, and duration of visit, from the visitor’s device by using various types of technology, including cookies, “clear gifs” or “web beacons” when a visitor accesses the Website. We may also use these technologies to collect information to determine a visitor’s interaction with email messages, for purposes of analyzing whether the visitor opens, clicks on, or forwards a message. We collect this information from all visitors.

2.3 Information from Third-Parties

RATIO may collect information, which may include personal data, from third-parties, such as Our partners, advertisers, or suppliers. If we combine information from third-party sources with personal data collected through the service or the Website, We will treat the combined information as personal data in accordance with this Privacy Policy.

3. How We Use the Information We Collect

3.1 Operations

RATIO may use the information to operate, maintain, enhance, and provide all features of the Website, to provide the services and information which you request, to respond to comments and questions, and to provide support to clients and users of the service.

3.2 Improvements

RATIO may use the information to analyze the usage, trends, and preferences of visitors; to improve the Website; or to develop new products, services, or features of the Website. If RATIO is required to process personal data for these purposes, then RATIO will anonymize or aggregate the data prior to such use.

3.3 Communications

RATIO may use a visitor’s or client’s email address, or other information collected to contact that person (i) for administrative purposes such as customer service; (ii) for purposes arising from or related to services provided to client; (iii) for promotions, and events, relating to products and services offered by RATIO and by third-parties We work with; or (iv) for general marketing purposes. You may opt-out of receiving any promotional communications as described below under Section 5.1.

3.4 Cookies and Tracking

RATIO may use information collected on the Website through cookies and similar technologies if you agree. These cookies allow Us to distinguish you from other users of the Website, which helps Us to provide you with a good experience when you browse the Website and also allows Us to improve the Website. The cookies We use on the Website allow Us to recognize and count the number of visitors and to see how visitors move around the Website when they are using it. This helps Us to improve the way the Website works, for example by ensuring that users are finding what they are looking for easily. Standing alone, cookies do not personally identify you, they merely recognize your web browser. Unless you choose to identify yourself by opening an account, or filling out a contact form, you remain anonymous to Us.

3.5 Analytics

RATIO uses third-party analytical software and applications to evaluate Website traffic and evaluate visitor activity. We do not use any of this information to identify visitors. The services We use include: Google Analytics, gravity forms (e.g., contact forms, application forms), and mailchimp email and newsletter sign-up.

4. To Whom We Disclose Information

Except as described in this Privacy Policy, We will not intentionally transfer, exchange, license, sell, lease, or otherwise disclose your personal information without your approval. We may also disclose information in the following circumstances:

4.1 Service Providers

We may work with third-party service providers who may have access to or process personal data as part of providing those services for Us. When third-party service providers are used, We take reasonable measures to limit the information provided to that which is reasonably necessary for the third-party service providers to perform their functions.

4.2 Non-Personally-Identifiable Information

We may disclose non-personally-identifiable information to third-parties for various purposes, including, (i) compliance with certain reporting obligations; or (ii) business or marketing purposes.

4.3 Law Enforcement, Legal Process, and Compliance

We may disclose personal data or other information if required to do so by applicable law or if a good-faith belief exists that such disclosure is necessary, (i) to comply with applicable laws; (ii) to comply with a valid court order, subpoena, or warrant; or (iii) to otherwise comply with requests from law enforcement or other governmental agencies. Prior to disclosing personal data in such circumstances, RATIO will make reasonable attempts to inform the client or visitor of the nature of the request or proposed disclosure.

We may also disclose personal data or other information that we believe is appropriate or necessary to, (i) prevent liability; (ii) protect RATIO’s interests; (iii) investigate and defend any third-party claims, causes of action, or allegations; (iv) ensure the security or integrity of the services; or (v) protect RATIO’s property or other legal rights, enforce contracts, or protect the property, rights, or safety of others.

4.4 Change of Ownership

We may disclose to a third-party visitor or client information, including personal data, to an acquirer, successor, or assignee of RATIO as part of any merger, acquisition, asset sale, debt financing, or other transactions; as well as in insolvency, bankruptcy, or receivership proceedings. In the event of such disclosure, RATIO will undertake reasonable measures to ensure the recipient of the information is bound by an agreement or privacy policy with terms substantially similar to this Privacy Policy.

5. Your Rights

All visitors of this Website and clients have the following rights with regard to their personal data:

  • the right to access the personal data held about you;
  • the right to ask Us not to process your personal data for marketing purposes;
  • the right to withdraw at any time any consent you have given to receive marketing material from Us, or in any other case where We process your personal data on the basis of a consent that you have given (and not on some other legal basis);
  • the right to ask Us to rectify inaccurate personal data about you;
  • the right to ask for the restriction of personal data concerning yourself that is inaccurate, unlawfully processed, or no longer required;
  • the right to ask for the transfer of your personal data in a structured, commonly used and machine readable format where the processing is based on your consent;
  • the right to ask for the erasure of personal data concerning yourself where processing is no longer necessary, or the legitimate interests We have in processing your personal data are overridden by your interests, rights and freedoms as the user; and
  • the right to lodge a complaint regarding Our collection, sharing and processing of your personal data with competent authorities in the proper jurisdiction, and/or with RATIO.

You may refuse to share certain personal data with Us. If you refuse to share personal data, We may not be able to provide you with some of the features and functionality of this Website or otherwise provide services.

5.1 Opting Out of Commercial Communications

You may occasionally receive marketing emails from Us. You may unsubscribe to Our marketing emails at any time by following the procedures contained within that email or by submitting a request to stop receiving such communications via email to RATIO as set forth in Section 10 below.

It may take up to 5 business days for RATIO to process your request to stop receiving marketing emails. If, after you submit a request to stop receiving marketing emails, you subsequently opt-in to receive emails from RATIO, We may resume sending you marketing emails. Please be aware that even if you opt-out of receiving RATIO’s marketing communications, (i) you may still from time to time receive messages from Us regarding services; and (ii) We will continuously maintain your email address in Our database(s) to enable Us to track your election to remove your email address from RATIO’s mailing list.

6. Data Security

RATIO utilizes generally accepted administrative, technical, and physical safeguards to reasonably protect personal data provided and collected from visitors and clients from accidental or unlawful disclosure or misuse.

If We learn of a breach of the security of Our systems affecting your personal data, We will notify you of the breach in accordance with applicable law.

7. Data Retention

Unless otherwise required by law, We will retain personal data only for as long as needed to carry out the purposes for which We have collected the personal data or to comply with Our legal obligations, resolve disputes, and enforce any agreements between RATIO and you.

8. Data Transfer

RATIO may transfer, process, and store personal data we have collected in databases or with service providers located within the United States.

9. Changes and Updates to this Privacy Policy

RATIO reserves the right to amend or update this Privacy Policy from time to time. Please review this Privacy Policy periodically to remain informed of any changes to this Privacy Policy. Your continued use of this Website or the services after an amended or updated Privacy Policy becomes available indicates that you have read and agree to the current Privacy Policy as amended or updated.